Warranty claim

Before you start

The Tupperware Germany guarantee is a voluntary service by Tupperware Germany for products or parts of products originally marketed by Tupperware with material or manufacturing defects.

Before you start the warranty request, please check yourself whether your product (part) has one of the following damage that is not covered by the Tupperware Germany warranty:

The product is

  • discolored (e.g. from tomato sauce, carrots, curry)
  • poorly cleaned (e.g. sticky, stained, rusty)
  • burned / charred due to improper handling
  • warped / deformed or broken / torn (e.g. due to external influences)
  • damaged (e.g. gnawed / scratched or otherwise destroyed / worn)
  • damaged on the scale (by abrasives / strong cleaners)

If none of that applies, you can start with the warranty inquiry now.

Common

In order for us to process your warranty request in the best and clearest way, it is mandatory to fill out a separate warranty request for each product (part) that is the subject of a complaint. For example, if you want to create a warranty request for two items, you will have to fill out the form twice and go through the corresponding process. Unfortunately, it is not possible to combine multiple products into one warranty request.

Please also note that possible warranty rights remain unaffected by the warranty conditions and the processing of warranty requests. You can assert your legal warranty rights separately against the seller of the respective product.

Please read the following information carefully, fill in the following fields of the digital warranty request form under points 2., 3. and 8.) completely and then click on "Submit".

Customer data

Producte

You have to enter at least 3 characters to search for a product. If you cannot find a product, we will still process your request with your input and your submitted product.

Product pictures

Purchase


If you don't have your original proof of purchase, in order to process your warranty claim, please download the STATUTORY DECLARATION, complete it and attach it to your claim.

STATUTORY DECLARATION

What's next?

As soon as the product is in the hands of your dealer or a Tupperware distributorship, you can sit back and relax. As soon as we receive it, we will check your warranty request as quickly as possible - we promise! Nevertheless, the examination can take some time, since we want to come to a correct evaluation in the sense of all inquirers.

As soon as the check is completed, you will receive an e-mail message from us, which, in case of a positive result, will also include your personal warranty voucher. You can then use this voucher according to the terms and conditions on it to buy a great new Tupperware® product. Of course, we will also contact you by e-mail if we have to reject your warranty request.

What happens to my product if there is a warranty claim?

In the spirit of a closed material cycle and the responsible use of our planet's resources, we recycle all Tupperware® products that we receive and for which a warranty case exists. By submitting this warranty request, you therefore also agree that your Tupperware® product will be recycled by us in the event of a positive test result and that you will not receive it back. The recycling is free of charge for you.

Fields with a [ * ] are mandatory.

[1] Warranty valid within 0 years from the date of purchase, included in the proof of purchase document. Types of documents valid::
a) completely filled out German Tupperware® order form
b) Tupperware® Online Shop Invoice
c) Tupperware® Shop receipt
d) Receipt of product purchase within the scope of an official cooperation of the seller with Tupperware